{"xsrfToken":"3edfb84422610775c2a32a0d3d4cc13c82b97770_lout","branding":{"id":"1","key":"ser","name":"Americas Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#911c29","headerLinkHoverBGColor":"#911c29","headerBadgeColor":"#911c29"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d16705b1-4542-40b0-b50b-c697f600019f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZGE5NDJiMi1hMjNhLTQ4YWMtYmQ5Yy1iOTY3MjVhYmRjODAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQxNjcwNWIxLTQ1NDItNDBiMC1iNTBiLWM2OTdmNjAwMDE5ZiI6WyJyZWFkIl19LCJleHAiOjE3MTE2MTc2NTEsIm5iZiI6MTcxMTYxNzA1MX0.Qo-G_Vk_vgEjx4bISAaLA9bh-XSejtq7zMWr2hhcHgo&client=4da942b2-a23a-48ac-bd9c-b96725abdc80&mode=fit","logoId":"d16705b1-4542-40b0-b50b-c697f600019f","isLogoAvailable":true,"helpCenterTitle":"Search our knowledge base.","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Upgrading to Windows 11? No problem! All current ENTTEC software works with Windows 11.","userInitialAnnouncementMessageWiki":"<p>Looking for solutions to common issues? To save yourself time before getting in contact, please search, or browse our <a href=\"https://enttec.atlassian.net/l/c/XhCuTmKa\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><font color=\"blue\"></font>knowledge base</a> of articles. We also recommend that you check for firmware and software updates by going to the appropriate product web-page.</p>","translations":{"en-US":{"helpCenterTitle":"Search our knowledge base.","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"},"en-GB":{"helpCenterTitle":"Search our knowledge base.","sharedPortalName":"Help Center","announcementHeader":"Upgrading to Windows 11? No problem! All current ENTTEC software works with Windows 11.","announcementMessage":"Looking for solutions to common issues? To save yourself time before getting in contact, please search, or browse our [{color:blue}knowledge base|https://enttec.atlassian.net/l/c/XhCuTmKa] of articles. We also recommend that you check for firmware and software updates by going to the appropriate product web-page.","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#373a36","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"1","key":"ser","projectId":13725,"serviceDeskId":1,"name":"Americas Support","description":"<p>Support in the United States, Canada, Central and South America.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"39","name":"Free ELM License ","descriptionHtml":"<p>Please fill out the form to claim your free ELM License! We will send you your voucher code within two business days to the email provided. If you have multiple serial numbers, please just include them all in a single email and we will process them together. In the description please include the types of products you are claiming the licenses for when claiming multiples.</p>","callToAction":"Free ELM License ","introHtml":"<p>Please fill out the form to claim your free ELM License! We will send you your voucher code within two business days to the email provided.</p>","icon":12102,"iconUrl":"https://enttec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12102","groups":[1],"key":""},{"id":"1","name":"Technical Support","descriptionHtml":"<p>Before messaging, please check our <b><a href=\"https://enttec.atlassian.net/wiki/spaces/EKB/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><font color=\"blue\">knowledgebase</font></a></b> for the very latest FAQ’s, product information and installation recommendations. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> For ENTTEC's EMU Software please visit the EMU forum <b><a href=\"https://emulighting.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">emulighting.com</a></b>. EMU is not supported through this support channel. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> If you have purchased your product through a 3rd party, please contact them as a first step, this may lead to a quicker resolution. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> Typical response time is within 1 business day of your request, however we will strive to get back to you as soon as we possibly can - the majority of cases are answered within a few hours. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> Please complete the following fields with as much detail as possible to allow our team to get a clear understanding of your project or request. This will help us to assist you the best we can.</p>","callToAction":"Technical Support","introHtml":"<p>Need help installing, configuring, or troubleshooting?</p>","icon":12106,"iconUrl":"https://enttec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12106","groups":[1],"key":""},{"id":"21","name":"Customer Service","descriptionHtml":"","callToAction":"Customer Service","introHtml":"<p>Have a non-technical question regarding an existing order? For new sales inquiries please email sales.americas@enttec.com</p>","icon":12100,"iconUrl":"https://enttec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12100","groups":[],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12126,"iconUrl":"https://enttec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12126","groups":[],"key":""},{"id":"28","name":"In Warranty Repair","descriptionHtml":"","callToAction":"In Warranty Repair","introHtml":"","icon":12106,"iconUrl":"https://enttec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12106","groups":[],"key":""},{"id":"29","name":"Out of Warranty Repair","descriptionHtml":"","callToAction":"Out of Warranty Repair","introHtml":"","icon":12106,"iconUrl":"https://enttec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12106","groups":[],"key":""},{"id":"26","name":"Phone","descriptionHtml":"","callToAction":"Phone","introHtml":"","icon":11032,"iconUrl":"https://enttec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11032","groups":[],"key":""},{"id":"30","name":"Product Return","descriptionHtml":"","callToAction":"Product Return","introHtml":"","icon":12103,"iconUrl":"https://enttec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12103","groups":[],"key":""},{"id":"25","name":"RMA","descriptionHtml":"","callToAction":"RMA","introHtml":"","icon":12103,"iconUrl":"https://enttec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12103","groups":[],"key":""},{"id":"17","name":"Technical Sales","descriptionHtml":"","callToAction":"Technical Sales","introHtml":"","icon":11032,"iconUrl":"https://enttec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11032","groups":[],"key":""},{"id":"38","name":"Testing for credit/return","descriptionHtml":"","callToAction":"Testing for credit/return","introHtml":"","icon":12109,"iconUrl":"https://enttec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12109","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,39]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"USA","userLanguageHeader":"Have you checked the Knowledgebase?","userLanguageMessageWiki":"<p>We regularly update our <b><a href=\"https://enttec.atlassian.net/wiki/spaces/EKB/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><font color=\"blue\">knowledgebase</font></a></b> with information covering best practices & FAQ’s across our product range. To save time; be sure to check it for a quick solution to your issue before contacting the technical support team.</p>\n<p><a href=\"https://enttec.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><font color=\"blue\">Return to our homepage</font></a></p>","defaultLanguageHeader":"Have you checked the Knowledgebase?","defaultLanguageMessage":"We regularly update our *[{color:blue}knowledgebase{color}|https://enttec.atlassian.net/wiki/spaces/EKB/overview]* with information covering best practices & FAQ’s across our product range. To save time; be sure to check it for a quick solution to your issue before contacting the technical support team.\n\n[{color:blue}Return to our homepage{color}|https://enttec.com]","defaultLanguageDisplayName":"English (UK)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZGE5NDJiMi1hMjNhLTQ4YWMtYmQ5Yy1iOTY3MjVhYmRjODAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEzNzI1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MTE2MTgyNTEsIm5iZiI6MTcxMTYxNzA1MX0.5AOnwXtfeNxoSH8bzgZx4WGfp-P9NTBtm5cUgfZOG-k","targetCollection":"upload-project-13725","endpointUrl":"https://api.media.atlassian.com","clientId":"4da942b2-a23a-48ac-bd9c-b96725abdc80","tokenDurationInMins":20}},"reqCreate":{"id":1,"projectId":13725,"form":{"name":"Technical Support","descriptionHtml":"<p>Before messaging, please check our <b><a href=\"https://enttec.atlassian.net/wiki/spaces/EKB/overview\" class=\"external-link\" rel=\"nofollow noreferrer\"><font color=\"blue\">knowledgebase</font></a></b> for the very latest FAQ’s, product information and installation recommendations. <br class=\"atl-forced-newline\" /> <br class=\"atl-forced-newline\" /> For ENTTEC's EMU Software please visit the EMU forum <b><a href=\"https://emulighting.com\" class=\"external-link\" rel=\"nofollow noreferrer\">emulighting.com</a></b>. EMU is not supported through this support channel. <br class=\"atl-forced-newline\" /> <br class=\"atl-forced-newline\" /> If you have purchased your product through a 3rd party, please contact them as a first step, this may lead to a quicker resolution. <br class=\"atl-forced-newline\" /> <br class=\"atl-forced-newline\" /> Typical response time is within 1 business day of your request, however we will strive to get back to you as soon as we possibly can - the majority of cases are answered within a few hours. <br class=\"atl-forced-newline\" /> <br class=\"atl-forced-newline\" /> Please complete the following fields with as much detail as possible to allow our team to get a clear understanding of your project or request. This will help us to assist you the best we can.</p>","callToAction":"Technical Support","intro":"<p>Need help installing, configuring, or troubleshooting?</p>","instructions":"<p>Before messaging, please check our <b><a href=\"https://enttec.atlassian.net/wiki/spaces/EKB/overview\" class=\"external-link\" rel=\"nofollow noreferrer\"><font color=\"blue\">knowledgebase</font></a></b> for the very latest FAQ’s, product information and installation recommendations. <br class=\"atl-forced-newline\" /> <br class=\"atl-forced-newline\" /> For ENTTEC's EMU Software please visit the EMU forum <b><a href=\"https://emulighting.com\" class=\"external-link\" rel=\"nofollow noreferrer\">emulighting.com</a></b>. EMU is not supported through this support channel. <br class=\"atl-forced-newline\" /> <br class=\"atl-forced-newline\" /> If you have purchased your product through a 3rd party, please contact them as a first step, this may lead to a quicker resolution. <br class=\"atl-forced-newline\" /> <br class=\"atl-forced-newline\" /> Typical response time is within 1 business day of your request, however we will strive to get back to you as soon as we possibly can - the majority of cases are answered within a few hours. <br class=\"atl-forced-newline\" /> <br class=\"atl-forced-newline\" /> Please complete the following fields with as much detail as possible to allow our team to get a clear understanding of your project or request. This will help us to assist you the best we can.</p>","icon":12106,"iconUrl":"https://enttec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12106","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","fieldId":"customfield_10826","fieldConfigId":"14345","label":"Support Region","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10203"],"values":[{"value":"10204","label":"NONE","selected":true,"children":[]},{"value":"10201","label":"AU","selected":false,"children":[]},{"value":"10202","label":"UK","selected":false,"children":[]},{"value":"10203","label":"US","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","fieldId":"customfield_10828","fieldConfigId":"14353","label":"Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10829","fieldConfigId":"14354","label":"Phone Number","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10832","fieldConfigId":"14366","label":"Company Name","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","fieldId":"customfield_10827","fieldConfigId":"14352","label":"Product","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10205","label":"Open DMX USB","selected":false,"children":[]},{"value":"10206","label":"USB Pro","selected":false,"children":[]},{"value":"10207","label":"USB Pro Mk2","selected":false,"children":[]},{"value":"10224","label":"DMXIS","selected":false,"children":[]},{"value":"10208","label":"ODE Mk2","selected":false,"children":[]},{"value":"10282","label":"ODE POE Mk2","selected":false,"children":[]},{"value":"10210","label":"Ethergate Mk3","selected":false,"children":[]},{"value":"10211","label":"Storm 8","selected":false,"children":[]},{"value":"10212","label":"Storm 24","selected":false,"children":[]},{"value":"10213","label":"Datagate Mk2","selected":false,"children":[]},{"value":"10245","label":"S-Play","selected":false,"children":[]},{"value":"10283","label":"DIN Pixie","selected":false,"children":[]},{"value":"10256","label":"Octo","selected":false,"children":[]},{"value":"10216","label":"Pixel Octo","selected":false,"children":[]},{"value":"10219","label":"Pixelator","selected":false,"children":[]},{"value":"10220","label":"Pixelator Mini","selected":false,"children":[]},{"value":"10221","label":"Pixel Link System","selected":false,"children":[]},{"value":"10222","label":"Pixel Tape","selected":false,"children":[]},{"value":"10223","label":"Pixel Dots","selected":false,"children":[]},{"value":"10225","label":"CV Driver Mk2","selected":false,"children":[]},{"value":"10254","label":"CVC4","selected":false,"children":[]},{"value":"10227","label":"D-Split","selected":false,"children":[]},{"value":"10258","label":"EMU","selected":false,"children":[]},{"value":"10229","label":"RDS8","selected":false,"children":[]},{"value":"10257","label":"DIN Ethergate","selected":false,"children":[]},{"value":"10215","label":"Pixie Driver","selected":false,"children":[]},{"value":"10230","label":"DIN-RDS4","selected":false,"children":[]},{"value":"10255","label":"DIN-RDS4 Mk2","selected":false,"children":[]},{"value":"10231","label":"RDM Kit / Controller","selected":false,"children":[]},{"value":"10233","label":"ENTTEC LED Mapper (ELM)","selected":false,"children":[]},{"value":"10234","label":"D-Pro","selected":false,"children":[]},{"value":"10235","label":"Other (Please specify in notes)","selected":false,"children":[]},{"value":"10209","label":"DIN-ODE Mk2","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","fieldId":"customfield_10836","fieldConfigId":"14377","label":"Serial Number","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10841","fieldConfigId":"14405","label":"Firmware or Software Version","description":"If applicable, please provide your firmware or software version. ENTTEC recommends keeping up to date with the latest firmware and software releases available on our website.","descriptionHtml":"<p>If applicable, please provide your firmware or software version. ENTTEC recommends keeping up to date with the latest firmware and software releases available on our website.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","fieldId":"customfield_10838","fieldConfigId":"14399","label":"Operating System","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10242","label":"Windows","selected":false,"children":[]},{"value":"10243","label":"Mac","selected":false,"children":[]},{"value":"10246","label":"Linux","selected":false,"children":[]},{"value":"10244","label":"N/A","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","fieldId":"customfield_10839","fieldConfigId":"14400","label":"Operating System Version","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Description or other notes","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","fieldId":"customfield_10837","fieldConfigId":"14378","label":"Subscribe to ENTTEC news","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10240","label":"Yes","selected":false,"children":[]},{"value":"10241","label":"No","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/1","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/1","calendarParams":{"firstDay":1,"date":"2024-03-28T20:10:51+1100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZGE5NDJiMi1hMjNhLTQ4YWMtYmQ5Yy1iOTY3MjVhYmRjODAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEzNzI1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MTE2MTgyNTEsIm5iZiI6MTcxMTYxNzA1MX0.5AOnwXtfeNxoSH8bzgZx4WGfp-P9NTBtm5cUgfZOG-k","targetCollection":"upload-project-13725","endpointUrl":"https://api.media.atlassian.com","clientId":"4da942b2-a23a-48ac-bd9c-b96725abdc80","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}