Jira Service Management

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To save yourself time before getting in contact, please search, or browse our <a href=\"https://enttec.atlassian.net/l/c/XhCuTmKa\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">knowledge base</a> of articles. We also recommend that you check for firmware and software updates by going to the appropriate product web-page.","translations":{"en-US":{"helpCenterTitle":"Search our knowledge base.","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"},"en-GB":{"helpCenterTitle":"Search our knowledge base.","sharedPortalName":"Help Center","announcementMessage":"Looking for solutions to common issues? To save yourself time before getting in contact, please search, or browse our [{color:blue}knowledge base|https://enttec.atlassian.net/l/c/XhCuTmKa] of articles. We also recommend that you check for firmware and software updates by going to the appropriate product web-page.","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-US","portalThemeColor":"#373a36","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"3","key":"us","projectId":13733,"serviceDeskId":3,"name":"Europe Support","description":"Support in Europe.","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"27","name":"Sales","descriptionHtml":"","callToAction":"Sales","introHtml":"Sales Opportunities","icon":12115,"iconUrl":"https://enttec.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12115","groups":[],"key":""},{"id":"23","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":11032,"iconUrl":"https://enttec.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11032","groups":[],"key":""},{"id":"31","name":"Product Return","descriptionHtml":"","callToAction":"Product Return","introHtml":"","icon":11032,"iconUrl":"https://enttec.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11032","groups":[],"key":""},{"id":"33","name":"Out of Warranty Repair","descriptionHtml":"","callToAction":"Out of Warranty Repair","introHtml":"","icon":12106,"iconUrl":"https://enttec.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12106","groups":[],"key":""},{"id":"32","name":"In Warranty Repair","descriptionHtml":"","callToAction":"In Warranty Repair","introHtml":"","icon":12106,"iconUrl":"https://enttec.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12106","groups":[],"key":""},{"id":"19","name":"Customer Service","descriptionHtml":"","callToAction":"Customer Service","introHtml":"Need help with an existing order?","icon":12100,"iconUrl":"https://enttec.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12100","groups":[],"key":""},{"id":"37","name":"Request an RMA","descriptionHtml":"ENTTEC cannot directly accept returns that were purchased through a dealer. If your product was purchased through a third party, it is advised you contact them to return the item. If your device was purchased from ENTTEC directly, please fill in the form below with as much information as possible (including proof of purchase) to ensure a prompt turn around. All returns will be processed in line with ENTTEC's <a href=\"https://www.enttec.co.uk/store-policy/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">store policy</a>, where RMA numbers will be assigned following speaking with a member of the ENTTEC team. Please Note: Any returned devices without a valid RMA number will not be processed.","callToAction":"Request an RMA","introHtml":"Request an RMA.","icon":12141,"iconUrl":"https://enttec.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12141","groups":[3],"key":""},{"id":"40","name":"Free ELM License","descriptionHtml":"Please fill out the form to claim your free ELM License! We will send you your voucher code within two business days to the email provided.","callToAction":"Free ELM License","introHtml":"Please fill out the form to claim your free ELM License! We will send you your voucher code within two business days to the email provided.","icon":12102,"iconUrl":"https://enttec.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12102","groups":[3],"key":""},{"id":"12","name":"Technical Support","descriptionHtml":"Before messaging, please check our <a href=\"https://enttec.atlassian.net/wiki/spaces/EKB/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">knowledgebase</a> for the very latest FAQ’s, product information and installation recommendations. For ENTTEC's EMU Software please visit the EMU forum <a href=\"https://emulighting.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">emulighting.com</a>. EMU is not supported through this support channel. If you have purchased your product through a 3rd party, please contact them as a first step, this may lead to a quicker resolution. We ensure a first response within 3 business days of your request, however we will strive to get back to you as soon as we possibly can - the majority of cases are answered within a few hours. Please complete the following fields with as much detail as possible to allow our team to get a clear understanding of your project or request. This will help us to assist you the best we can.","callToAction":"Technical Support","introHtml":"Need help installing, configuring, or troubleshooting?","icon":12106,"iconUrl":"https://enttec.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12106","groups":[3],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[12,37,40]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"755f9d47-fe1d-375e-a651-646d02b61a8a","appLinkName":"System Confluence","appLinkUrl":"https://enttec.atlassian.net/wiki","spaceKey":"EKB","spaceName":"ENTTEC Knowledge base","spaceUrl":"https://enttec.atlassian.net/wiki/spaces/EKB","isServer":false},"labels":[],"projectKey":"UK","serviceDeskId":3},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"UK","userLanguageHeader":"","userLanguageMessageWiki":"We regularly update our <a href=\"https://enttec.atlassian.net/wiki/spaces/EKB/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">knowledgebase</a> with information covering best practices & FAQ’s across our product range. To save time; be sure to check it for a quick solution to your issue before contacting the technical support team. \n<a href=\"https://enttec.co.uk\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Return to our homepage</a>","defaultLanguageHeader":"","defaultLanguageMessage":"We regularly update our *[{color:blue}knowledgebase{color}|https://enttec.atlassian.net/wiki/spaces/EKB/overview]* with information covering best practices & FAQ’s across our product range. To save time; be sure to check it for a quick solution to your issue before contacting the technical support team.\n\n[{color:blue}Return to our homepage{color}|https://enttec.co.uk]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Help Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://enttec.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}