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If your product was purchased through a third party, it is advised you contact them to return the item. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> If your device was purchased from ENTTEC directly, please fill in the form below with as much information as possible (including proof of purchase) to ensure a prompt turn around. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> All returns will be processed in line with ENTTEC's <a href=\"https://www.enttec.co.uk/store-policy/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">store policy</a>, where RMA numbers will be assigned following speaking with a member of the ENTTEC team. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <em>Please Note: Any returned devices without a valid RMA number will not be processed.</em></p>","callToAction":"Request an RMA","introHtml":"<p>Request an RMA.</p>","icon":12141,"iconUrl":"https://enttec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12141","groups":[3],"key":""},{"id":"12","name":"Technical Support","descriptionHtml":"<p>Before messaging, please check our <b><a href=\"https://enttec.atlassian.net/wiki/spaces/EKB/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><font color=\"blue\">knowledgebase</font></a></b> for the very latest FAQ’s, product information and installation recommendations. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> For ENTTEC's EMU Software please visit the EMU forum <b><a href=\"https://emulighting.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">emulighting.com</a></b>. EMU is not supported through this support channel. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> If you have purchased your product through a 3rd party, please contact them as a first step, this may lead to a quicker resolution. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> We ensure a first response within 3 business days of your request, however we will strive to get back to you as soon as we possibly can - the majority of cases are answered within a few hours. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> Please complete the following fields with as much detail as possible to allow our team to get a clear understanding of your project or request. 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