{"xsrfToken":"BELY-CDM9-M1EO-AF2U_7eebbeeecda1df0a4f6f44f7aa99689fd209f95c_lout","branding":{"id":"3","key":"us","name":"Europe Support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#002978","headerLinkHoverBGColor":"#002978","headerBadgeColor":"#002978"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d16705b1-4542-40b0-b50b-c697f600019f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZGE5NDJiMi1hMjNhLTQ4YWMtYmQ5Yy1iOTY3MjVhYmRjODAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQxNjcwNWIxLTQ1NDItNDBiMC1iNTBiLWM2OTdmNjAwMDE5ZiI6WyJyZWFkIl19LCJleHAiOjE2MTkwMzUxNTksIm5iZiI6MTYxOTAzNDQ5OX0.8cAPnCHho5eYnhHfSFTxOCaXtT51iHlgQEbzq_b5T7I&client=4da942b2-a23a-48ac-bd9c-b96725abdc80&mode=fit","logoId":"d16705b1-4542-40b0-b50b-c697f600019f","isLogoAvailable":true,"helpCenterTitle":"Search our knowledge base.","sharedPortalName":"Help Center","userInitialAnnouncementMessageWiki":"<p>Looking for solutions to common issues? 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We also recommend that you check for firmware and software updates by going to the appropriate product web-page.","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-US","portalThemeColor":"#373a36","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"3","key":"us","projectId":13733,"serviceDeskId":3,"name":"Europe Support","description":"<p>Support in Europe.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"27","name":"Sales","descriptionHtml":"","callToAction":"Sales","introHtml":"<p>Sales Opportunities</p>","icon":12115,"iconUrl":"https://enttec.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12115","groups":[],"key":""},{"id":"23","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11032,"iconUrl":"https://enttec.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11032","groups":[],"key":""},{"id":"31","name":"Product Return","descriptionHtml":"","callToAction":"Product Return","introHtml":"","icon":11032,"iconUrl":"https://enttec.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11032","groups":[],"key":""},{"id":"33","name":"Out of Warranty Repair","descriptionHtml":"","callToAction":"Out of Warranty Repair","introHtml":"","icon":12106,"iconUrl":"https://enttec.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12106","groups":[],"key":""},{"id":"32","name":"In Warranty Repair","descriptionHtml":"","callToAction":"In Warranty Repair","introHtml":"","icon":12106,"iconUrl":"https://enttec.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12106","groups":[],"key":""},{"id":"19","name":"Customer Service","descriptionHtml":"","callToAction":"Customer Service","introHtml":"<p>Need help with an existing order?</p>","icon":12100,"iconUrl":"https://enttec.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12100","groups":[],"key":""},{"id":"37","name":"Request an RMA","descriptionHtml":"<p>ENTTEC cannot directly accept returns that were purchased through a dealer. If your product was purchased through a third party, it is advised you contact them to return the item. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> If your device was purchased from ENTTEC directly, please fill in the form below with as much information as possible (including proof of purchase) to ensure a prompt turn around. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> All returns will be processed in line with ENTTEC's <a href=\"https://www.enttec.co.uk/store-policy/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">store policy</a>, where RMA numbers will be assigned following speaking with a member of the ENTTEC team. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <em>Please Note: Any returned devices without a valid RMA number will not be processed.</em></p>","callToAction":"Request an RMA","introHtml":"<p>Request an RMA.</p>","icon":12141,"iconUrl":"https://enttec.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12141","groups":[3],"key":""},{"id":"12","name":"Technical Support","descriptionHtml":"<p>Before messaging, please check our <b><a href=\"https://enttec.atlassian.net/wiki/spaces/EKB/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><font color=\"blue\">knowledgebase</font></a></b> for the very latest FAQ’s, product information and installation recommendations. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> For ENTTEC's EMU Software please visit the EMU forum <b><a href=\"https://emulighting.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">emulighting.com</a></b>. EMU is not supported through this support channel. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> If you have purchased your product through a 3rd party, please contact them as a first step, this may lead to a quicker resolution. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> We ensure a first response within 3 business days of your request, however we will strive to get back to you as soon as we possibly can - the majority of cases are answered within a few hours. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> Please complete the following fields with as much detail as possible to allow our team to get a clear understanding of your project or request. 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To save time; be sure to check it for a quick solution to your issue before contacting the technical support team.</p> \n<p><a href=\"https://enttec.co.uk\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><font color=\"blue\">Return to our homepage</font></a></p>","defaultLanguageHeader":"","defaultLanguageMessage":"We regularly update our *[{color:blue}knowledgebase{color}|https://enttec.atlassian.net/wiki/spaces/EKB/overview]* with information covering best practices & FAQ’s across our product range. To save time; be sure to check it for a quick solution to your issue before contacting the technical support team.\n\n[{color:blue}Return to our homepage{color}|https://enttec.co.uk]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! 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